COVID-19 MESSAGE FOR ORDERING & DELIVERY
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The following information is in relation to our delivery options and how we package our orders. If you need any further assistance please email email@example.com
All orders are packed in insulated boxed with ice gel packs to keep your products cold and to the correct temperature. All meat products will be Vac Packed to seal in freshness and labelled for your convenience.
Click & Collect
You can collect your order from the shop, orders placed before 1pm will be available for collection the next day. Orders placed after 1pm on Saturday will be ready for collection on Tuesday (we are closed on Sunday). Orders can only be collected with proof of purchase, please bring your order number or email receipt with you. If you require more products that aren't available to order, please come early to avoid disappointment.
Local Courier Delivery
For all DL & TS postcodes we offer a reduced rate delivery service through our courier. This is charged at £5 excluding VAT, if your postcode is valid for this delivery option then you will see this option at the checkout. Please note prices may vary on orders over 20KG.
UK Mainland Courier Delivery
We deliver throughout the UK. We allow a day’s processing time for the order to be made or prepared, however where possible orders placed before 1pm may be sent out the following day. We use a 24 hour courier service, we will confirm by email when your order has been dispatched. Our delivery charge is £9 excluding vat, however prices may vary on orders over 20KG.
As the items are perishable it is your responsibility to ensure you will be in to receive the parcel or provide delivery notes if you will be out. The courier is instructed to leave the parcel in a ‘safe place’ this can be in a hidden area or with a neighbour. The parcels can not be returned to the depot for collection later.
Refunds will not be permitted on orders left in a ‘safe place’ where no delivery notes have been provided and no one is at the address to receive the goods.
Non Mainland Courier Delivery
We are able to offer non mainland courier delivery, here are our estimate costs:
Isle of Wight £22.00* PO30 - PO41
Scottish Highlands £19.00* AB37-38, 41-45, 51-56, FK19-21, IV1-24, 25-28, 30-37, 40, 54, 63, KW1-3, 5, 6-14, PA21-40, PH15-26, 30-41, 49, 50
Scottish Islands £24.00* HS1-9, IV41-53, 55-56, KA27-28, KW15-17, PA20, 41-49, 60-78, PH42-44, ZE1-3
Northern Ireland £22.00* BT1-17
Northern Ireland £19.00* BT18+
We are hoping to offer more delivery options soon. To calculate delivery for your order please type your postcode into the Estimate Delivery form on the shopping basket page and click "Get a Quote" to see exact delivery cost.
Expected Delivery times*
Order Placed before 1pm** Latest your items will be delivered to you on (before 4pm)
Monday - Wednesday
Tuesday - Thursday
Wednesday - Friday
Thursday - Tuesday
Friday - Tuesday
Saturday - Tuesday
Sunday - Tuesday
* Unfortunately delivery to parts of the Scottish Highlands and Scottish Islands is not next day but 48 hours instead.
Postcodes affected: AB37-38, IV21-24, 26-28, 40, 54, KW5, 11-13, PA21-40, PH30-32, 34-41.
Delivery to the following postcodes is 48 - 120 hours: HS1-9, IV41-53, 55-56, KA27-28, KW15-17, PA20, 41-49, 60-78, PH42-44, ZE1-3 (subject to Ferry Schedules and Weather).